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Cafe

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Getting Started
  • Cropster Cafe Onboarding
  • Managing the Weekly Cafe Updates email subscription
  • Setting the Cafe dashboard as your Cropster dashboard

Espresso machine connection
  • How to add a new espresso machine

Operations
  • Utilizing the Location-based user permissions
  • Setting up and Managing Cafe Tasks

Cafe Telemetry
  • Using Cafe Radar
  • Using the Telemetry Insights for connected espresso machines
  • Using Cafe's Consistency Report
  • Using the Brews table
  • Data Insights - Cafe Telemetry

Cafe Inventory
  • Using the Cafe Inventory Insights Overview page
  • Using the Cafe Menu
  • How to upload POS Data
  • Using Cafe's Production Report
  • Data Insights - Inventory Insights
  • How to compare your current and past data on the Cafe Inventory overview page

Recipe Management
  • Dialing in with Cropster Cafe
  • How to customize the Brew logging parameters
  • Creating Recipes
  • Managing Recipes

Assets Management
  • Creating Stations
  • Managing Equipment
  • How to link Tasks to connected equipment
  • Using the Assets overview page

Troubleshooting
  • How to resolve POS Data upload issues
  • How to verify the WiFi network frequency
  • Troubleshooting your BrewBeacon Connection
  • The BrewBeacon LED States
  • How to disconnect your espresso machine from BrewBeacon

Popular Articles

  1. Getting Started with Cropster Roast
  2. How to install WCH Driver (ch341)
  3. How to allow remote control via TeamViewer (macOS only)
  4. How to verify the WiFi network frequency
  5. Roasting Intelligence (RI5) Preferences
  6. How to install the Phidget driver
  7. Adding a new roast machine
  8. How to install your BrewBeacon
  9. Cropster Cafe Onboarding

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
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  • EU Whistleblowing directive
  • Create a Support Ticket
  • Cropster Helpdesk
  • Cropster System Status
  • Product Updates
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