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Troubleshooting

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Espresso machine connection Getting Started Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Troubleshooting

  • How to verify the WiFi network frequency
  • The BrewBeacon LED States
  • How to reset the BrewBeacon
  • How to disconnect your espresso machine from BrewBeacon
  • How to resolve brew synchronization issues
  • How to fix the 'Unknown Grouphead' error
  • Why the Brews table shows estimated timestamps and how to fix it
  • How to address espresso machine errors and flow meter alarm
  • How to resolve POS Data upload issues
  • How to address the 'No available device' error in the La Marzocco Pro app

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to allow remote control via TeamViewer (macOS only)
  3. How to verify the WiFi network frequency
  4. Giesen (from February 2018 onwards) - Roasting Intelligence Setup
  5. How to install the Phidget driver
  6. Getting Started with Cropster Roast
  7. Toper - TKM-SX models with Schneider PLC and touch screen, manufactured January 2025 onwards - Roasting Intelligence (RI) Setup (Beta)
  8. Roasting Intelligence Preferences
  9. Adding a new roast machine

Contact

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