How to resolve brew synchronization issues
Table of Contents
The issue
Brew data synchronization with Cropster Cafe has failed.
The solution
⚠️ Do Not Disconnect
If your brews are not syncing to Cropster Cafe, do not press the Disconnect button on the online platform, C-sar.
Why is this not the solution?
- Your BrewBeacon continues to cache (store) all brew data locally while the sync issue persists.
- Disconnecting the machine from C-sar will permanently delete this cached brew data, as the machine would then require a factory reset to re-establish the connection.
First, access the BrewBeacon settings page and confirm all steps have a green checkmark:
- The BrewBeacon will broadcast an open WiFi network named BrewBeacon xxxxxx.
- Via the WiFi settings of your device, join BrewBeacon's network.
-
A browser will automatically open to the BrewBeacon settings page. If it doesn't, you need to enter the address http://10.10.0.1/.
A warning on the WiFi setup step signals a temporary inability to connect to the Cropster Cafe server.
While this often disappears quickly, a persistent warning requires you to check the following:
If you have recently changed your internet provider or WiFi password, please remember to update your BrewBeacon settings page to match your new network credentials.
If the issue persists even after updating the Wi-Fi settings, please contact our Customer Support team.
When contacting us, please clarify if your network settings (provider or password) have changed recently and if these updates were applied to your BrewBeacon settings page.
If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.