How to resolve POS Data upload issues

Table of Contents

Overview Instructions The most common error messages and their interpretations

Overview

This article outlines common error messages you may see when uploading your POS Data and explains what each one means.

Before looking at the error messages, please review the guidelines for uploading POS Data, especially if you are new to this process.

Listed below are the most frequent errors and their recommended resolutions:

If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.

pos data upload pos data upload error

"Could not upload xx.csv. The CSV file is missing some data."	To guarantee the successful processing of your file, it is essential to take the following steps: Include the first four required columns: Date SKU Name Quantity Ensure that the headers don't include any spaces.
"Could not upload xx.csv. The CSV file contains an invalid date format."	When converting files from Excel to CSV, it is important to ensure the date format is correctly set. The correct date format is YYYY-MM-DD.
"Could not upload xx.csv. The CSV file contains an invalid quantity format."	The quantity must be represented as numerical values. If the quantity includes any non-numeric characters, such as text, this will result in an error.
"Could not upload xx.csv. The date range overlaps with at least one existing file for the same location."	If you attempt to upload a file that has a date range already present in our system, this error will occur. Before proceeding, please ensure that you have removed the file causing the date range overlap.
"Could not upload xx.csv. File with the same name exists for the given location."	To resolve this issue, we suggest renaming your file to ensure it is unique for the specified location.
"Could not upload xx.csv. The CSV file and the selected Cafe Menu do not match."	If the Menu item (Name) in the CSV file does not match the corresponding Menu item, this error will occur. The same applies to the SKU; it must also match precisely.