Resetting the BrewBeacon

There are two reset options available: 

1. Soft reset: It erases the WiFi password protecting the device's access point. 
2. Factory reset: It erases all user data from the device (including WiFi credentials, Cropster Cafe pairing credentials, and Brew data). 

By following the steps below, you can reset the BrewBeacon: 

1. Press and hold the Reset button for a specific amount of time. 
2. After pressing the Reset button, LED1 starts flashing while LED2 turns on. 

The following table describes the following:

• The hold times
• The LED states
•  The resulting action if the Reset button is released in the corresponding phase.

Resolving additional issues 

1. Flow meter alarm or other machine error notification
2. Brews aren't synced to Cropster Cafe
3. The Brews Table shows 'Unknown' Grouphead
4. The Brews Table shows estimated timestamps 

Flow meter alarm or other machine error notification

If you see a flow meter alarm or another error notification on the machine, it could mean that your BrewBeacon is not installed correctly or requires external power.

1. Turn off your machine and disconnect it from the power source.
2. Ensure that all cables are securely connected and properly routed according to the installation instructions provided. 
3. If your machine is not currently connected to external power, this may be the reason for the flow meter alarm.
   • Power BrewBeacon with a micro-USB power adapter.
   • All other cables remain in place.
4. Verify power.

Brews aren't synced to Cropster Cafe

First, you need to access the BrewBeacon settings page and verify each step has a green checkmark.

At times, a warning may appear on the settings page next to the WiFi setup step.
This warning signals that the device is having trouble connecting to the Cropster Cafe server. In most cases, this warning will go away after a few seconds.

If the warning persists, please check your internet connection. Also, if you have recently made changes to your Cafe WiFi, make sure to update the WiFi connection settings here.

The Brews Table shows 'Unknown' Grouphead 

This means you are getting data from a grouphead you don’t expect.

1. Log in to the online platform C-sar.
2. Navigate to Cafe on the main menu bar. You will be directed to the Telemetry Insights page. 
3. Scroll down to the Groupheads section on the bottom of the page.
   

   

4. Verify that the number of Groupheads displayed matches the actual number of Groupheads on your espresso machine.
5. Check the BrewBeacon wiring.
   The cables from group 1’s Solenoid Sensor and Flow meter Connector are pairwise connected to Cropster BrewBeacon Input Group 1; those from group 2 to Input Group 2, etc.

The Brews Table shows estimated timestamps 

This means that the device did not have real-time (most likely due to a failed internet or WiFi connection). The Brews made in this period are still recorded, but we can only estimate the time when they were made. 

1. Log in to the online platform C-sar.
2. Navigate to Cafe on the main menu bar. You will be directed to the Telemetry Insights page. 
3. Click Go to dial in.
   

   

4. Select Brews.
   It will display the specific Brews associated with the selected machine.
   

   

5. If your latest Brews have regular timestamps, everything is restored. 
6. If no Brews are being synced, access the BrewBeacon settings page and verify the WiFi connection. 
7. Once the connection is restored, brews will be synced and show accurate timestamps again.

Congratulations! You are now ready to troubleshoot your BrewBeacon Connection.

Your opinion matters. If you have further questions, feedback or concerns, please submit a support ticket directly from support.cropster.com.